Refund policy

🛒 Return Policy – BIO HEALTH L.L.C-FZ 

At BioHealth UAE, we are committed to your health and satisfaction. We ensure all our products are manufactured to the highest quality standards and handled with care during shipping.
To maintain product safety and integrity, we accept returns only under the following conditions:

Eligibility for Returns

We accept returns only if the product is defective, damaged, or arrived in a compromised condition (e.g., broken seal, leaking, or incorrect item shipped).

  • Return Window: Returns must be initiated within 15 calendar days of receiving your order.
  • The product must be returned in its original packaging with all seals intact.
  • Proof of defect (photo or video) may be required before approval.

Non-Eligible Returns

For hygiene, safety, and regulatory reasons, we cannot accept returns for:

  • Products that are not defective or damaged
  • Opened or used supplements
  • Orders older than 15 days
  • Items purchased on sale or as part of a bundle (unless defective)

Due to the nature of dietary supplements, we do not accept returns for change of mind, incorrect dosage assumptions, or personal preference.

How to Request a Return

If you believe your product is defective, please follow these steps:

  1. Contact us within 15 days of delivery via email at: info@biohealthme.com
  2. Include:
    • Your order number
    • Clear photos or video showing the defect or damage
    • A brief description of the issue
  3. Our customer service team will review your request and respond within 1–2 business days.
  4. If approved, we will provide return instructions and arrange pickup (if applicable).

Refunds & Replacements

  • If your return is approved, you may choose:
    • A full refund to your original payment method, or
    • A free replacement of the same product
  • Refunds are processed within 5–7 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable unless the item was defective or incorrect due to our error.

Shipping Responsibility

  • BioHealth UAE covers return shipping costs only for defective or incorrect items.
  • Customers are responsible for return shipping if a return is unauthorized or does not meet policy criteria.

Contact Us

Have questions about your return?
Email us at: info@biohealthme.com
We’re here to help — Monday to Friday, 9 AM – 6 PM (UAE Time).

This policy applies to all dietary supplements and health products sold on www.biohealthme.com , distributed by BioHealth UAE. By placing an order, you acknowledge and agree to this return policy.